Refund policy

CUT&RUN /Returns Overview

We comply with the UK Consumer Contracts Regulations 2013. You have the right to cancel your order within 14 days of receiving your goods for any reason.

To initiate a return, you must notify us within this period.

Return Process & Timeframes

To exercise your right to cancel your order, you must notify us within 14 days of receiving your order.

Once your return request has been approved, you must return the goods within 14 days of approval.

Returns sent outside of this timeframe may not be accepted.

Eligibility for Returns

To be eligible for a refund, items must:

  • Be unworn, unused, and in original condition
  • Have all tags attached
  • Be returned in original packaging
  • Be in a resellable condition at our discretion

We reserve the right to refuse returns that do not meet these conditions.

Return Shipping

Customers are responsible for all return shipping costs.

We strongly recommend using a tracked delivery service.

We are not responsible for:

  • Lost returns
  • Undelivered parcels
  • Incorrect return addresses used by the customer

Proof of postage is not proof of delivery.

Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds will be processed within 5–10 working days
  • Refunds are issued to the original payment method only

Shipping costs are non-refundable.

Faulty or Incorrect Items

If you believe your item is faulty or incorrect, you must notify us within 48 hours of delivery.

We may require:

  • Photographic evidence
  • Video evidence
  • Return of the item for inspection

If confirmed faulty, we will offer a replacement, repair, or refund where appropriate.

Hygiene-Sensitive Items

For hygiene reasons, the following items are non-returnable if opened or worn:

  • Underwear
  • Base layers
  • Any sealed intimate apparel

Exchanges

We do not guarantee exchanges due to limited stock availability.

Exchanges are subject to availability at the time of processing. If an exchange is not possible, a refund will be issued.

Abuse of Returns Policy

We reserve the right to refuse returns where there is evidence of misuse, including but not limited to:

  • Excessive or repeated return patterns
  • Signs of wear, use, or damage caused after delivery
  • Suspected fraudulent or staged claims

Shipping Liability for Returns

Customers are responsible for ensuring returned items reach us safely.

We are not responsible for return parcels that are lost, delayed, or damaged in transit.

Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.